Privacy Policy


SWIM AND SCUBA
POLICY AND PROCEDURES
I.     MEMBERSHIPS ARE ANNUAL and are valid for one year from the date of enrollment.
There are 3 types of visit packages:

A.    Limited Visits (packages of 50, 100, or 200 visits are available)

B.    Unlimited Visits

C.       Premium Unlimited Visits

II. POOL HOURS

A.      Pool hours are M-Th 6am-7:30pm; Fri 6am-5:30pm, Sa 9am-5:30pm, Su 9am-2:30pm

B.       Pool hours are subject to change

III. LANE RESERVATION & CANCELLATION

A.    Lanes are available for members who have purchased a visits package

1.     There are 4 reservable lanes

2.     Lane #1 has steps at the shallow end

B.     Lane Reservation – reserve your lane through our website: Lane Reservation

1. Limited visits members

a.       Lanes are reserved in ½-hour timeslots; each ½-hour counts as one visit

b.       Lanes may be reserved up to 1 hour; 1 hour will cost 2 visits

c.       Lanes may be reserved up to 1 week in advance

2.  Unlimited visits members

a.       Lanes are reserved in ½-hour timeslots

b.      If you wish to reserve a lane for one hour, see “Premium unlimited visits” below

c.       Lanes may be reserved up to 1 week in advance

3.  Premium unlimited visits members

a.       Lanes are reserved in ½-hour timeslots and may be reserved up to 1 hour

b.      Lanes may be reserved up to 2 weeks in advance

C.  For your privacy, when you reserve a lane, only your account # will appear on the daily lane screen.

D.   Canceling a reserved lane should be done on-line by visiting: Lane Reservation

1.     A visit will be charged if the lane is not cancelled at least 5 hours prior to reservation time.

2.     Members who have purchased the unlimited package who fail to cancel their lane at least 5 hours prior to reservation time, 3 times within a 28 day period, will forfeit reservations privileges for 30 days from the date of the 3rd “offense”.

IV. VISITS

A. Visits are purchased in packages of 50, 100, 200, or unlimited and are shared among members within the same account.

B.  You may upgrade your visits package within 30 days of purchasing a visits package

(i.e. after purchasing a 50 visit package you realize you will come more frequently...you

have 30 days to upgrade to a 100, 200, or unlimited package by paying only the

difference between the 2 packages).

C. A visit is charged

1.  For each member that uses a reserved lane.

a.      Members sharing a lane for ½ an hour will each be charged 1 visit each.

b.    Members sharing a lane for 1 hour where each member has reserved the lane    for ½ an hour will only be charged 1 visit each.

2.   If a lane is not cancelled with at least 5 hours notice.

D.  A visit is not charged for pre and post-lesson practice time (see section VII).

E.  At management’s discretion, if the swimmer is a child, a guardian may be required to accompany the child in the water.

1. If the guardian is a member, a visit will be charged to the family account.

2. If the guardian is not a member, there will be a $5 charge.

3. The guardian accompanying the student may not swim laps at that time.

F.  Unused visits may be carried over for 30 days into the new membership year as long as the membership has been renewed.

V.   WHEN YOU COME TO USE A LANE

A.    Members must sign in when they come in for a reserved lane.

B.     You may swim, walk, aquacise, snorkel, or even SCUBA (if you are certified) in your lane.

C.     Please use the lane you reserved; you may use a different lane if it is available.

D.     When your lane-time is up

1.  You may continue to swim in your lane as long as the lane is available.

2.     If your lane is not available, you may use another lane as long as it is available.

VI. GUESTS AND GUEST PASSES

A. Members receive 2 guest passes for every 50 visits purchased; unlimited members receive 10 guest passes; premium unlimited members receive 15 guest passes.

B.   Guests must be accompanied by the member and must sign in

C.  Members may reserve a lane for their guest by using their own name and account # to reserve the lane

D.  Additional guest passes are available for $12 each or $50 for a package of 5.

VII. POST-LESSON PRACTICE TIME

A.  Members taking classes may spend up to ½ hour before or after class in the assigned

practice lane.

B.  There is a lane dedicated to pre and post-lesson practice time

C. At management’s discretion, a guardian may be required to accompany the student in the   water

1.  If the guardian or parent is a member, there will be no charge and no visit will be charged to the family account.

2.  If the guardian or parent is not a member, there will be a $5 charge.

3.  The guardian accompanying the student may not swim laps at that time.

D. Students must stay in the assigned lane and not interfere with lessons and members

swimming laps

E.     Students may not jump nor dive during post-lesson practice time

VIII. MEMBERSHIP CARDS

A. Each member will receive his/her own membership card.

B. You must have your membership card for swim visits and post-lesson practice times.

C.  The replacement fee for a lost card is $5.

IX. CANCELLATION POLICY

A.  Memberships cancelled within 30 days of enrollment will receive a full refund minus

1. A $20 processing fee

2. A fee of $5 per membership card issued

3.     The difference between the member and non-member price of any class for which the member enrolled while a member

B.  There will be no refund for memberships cancelled 30 days beyond enrollment date.

X. “FREEZING” YOUR MEMBERSHIP

A.    Memberships may be “frozen” for up to 30 days (in the event of prolonged travel, illness, etc.)

B.     Requests must be submitted in writing with a proposed “freezing” start date.

XI. COMMUNICATION

A.    We do almost all communication via e-mail.  Please provide us with a valid e-mail address and notify us if your e-mail address changes.

B.     For your privacy, we will not share your e-mail address with anyone.